Have a question about ordering discount prescriptions through an online pharmacy? Find answers to our most frequently asked questions below.
General Info & Accounts
No, PharmaGiant.com is not a pharmacy. We are an online prescription referral service that provides U.S. customers with direct access to affordable prescription and non-prescription medications, and medical supplies.
Ordering medication for personal use, and not a controlled substance, is legal. The medication must not present an unreasonable health risk. Customers can only be dispensed a maximum 3-month supply of medication.
Yes, a prescription is necessary for ordering any prescription medications. To simplify the process, after placing your order, you can give us the contact details of your local pharmacy or doctor, and our pharmacy team will obtain the prescription on your behalf.
Yes, PharmaGiant.com exclusively sells and ships medication to the continental United States.
All medications are shipped from licensed pharmacies located in Canada.
The reason medication is cheaper in Canada is due to government drug price regulation. A review board decides whether the pricing is reasonable to ensure that Canadians can afford their needed medication. As a result, drug manufacturers cannot significantly raise prices.
We are always adding new medications to our website. Let us know which drugs you’re searching for and we will check for availability.
You can also call us toll-free at 1-888-513-2294 to speak with a Customer Care Specialist.
Medication Availability
Our Customer Care Specialists are available by phone, chat or by email:
- Monday-Friday 7am – 10pm CST
- Saturday & Sunday 9am – 5pm CST
Yes, with a valid prescription from your veterinarian you can place an order for your pet’s medication.
Refills & Ordering
You can place your order safely and securely online or by phone.
We make it simple. You can upload your prescription using the RX document uploader tool, send it by email or fax it to us. Click here to learn more.
Canada’s Personal Information Protection and Electronic Documents Act prohibits us from releasing any personal, medical or financial information to anyone other than the health professionals responsible for filling your prescriptions. No unauthorized activity will occur.
Our website uses industry-standard security measures, including Secure Sockets Layer (SSL).
The security and confidentiality of your personal information is a priority that we take very seriously.
It typically takes 1-3 business days to update your prescription in our system. Once we have your prescription, your order will be processed within the next 3 business days.
Due to government regulations, our contracted pharmacies are able to dispense up to a 3-month supply of medication at a time. If you subscribe for refills on checkout, any refills remaining on the prescription will be kept on your customer profile and we will notify you once you can place your refill order.
Ordering refills is easy. Any refills on your prescription can be seen on your customer profile. When placing a refill order please keep in mind we have a 30 day shipping rule. Meaning you may place an order at any time, however, your current order might be held to allow for your previous order to pass the indicated time frame. Please keep that in mind to ensure you are receiving your medication when you need it.
For more information on how to order your medication from Canada, visit: How to Order.
First fill prescriptions may be cancelled within 24 hours. Contact our customer care specialists toll-free at 1-888-513-2294 within regular business hours or send us an email at info@pharmagiant.com.
A refill order cannot be cancelled once it has been submitted.
Pricing and Insurance
All prices on our website are in U.S. dollars (USD).
Unfortunately, U.S. insurance plans will not accept claims from a foreign pharmacy. However, you will be issued a receipt for any orders for prescription medication that you can submit to your insurance company for reimbursement.
Shipping and Returns
PharmaGiant.com does not allow for ordering or shipment of controlled pharmaceuticals or narcotics. If we feel our customers may be placing an order with intentions for drug abuse, we reserve the right to decline their order.
A flat rate of $39.99 USD is charged to customers for express shipping via Canada Post Express.
Generally, your medications will all be shipped at the same time. If your medications are coming from different pharmacies, they will ship separately.
If an item in your order is delayed for any reason, they may split your order and arrange to ship the medication at a later date. This may result in more than one charge on your credit card. However, the total will not exceed the cost of the original order. We will not split your order without your consent.
All medication is shipped using Canada Post Express. Customers are provided a tracking number so they can easily track their package in transit. Typically, packages arrive within 4-10 business days.
We ship all medication which requires temperature-control between Monday to Friday in order to ensure the integrity of medication delivered.
A random inspection of your package at the border by US customs may cause delays.
We do advise our customers to place an order for their medication(s) as far in advance as possible, approximately 30-45 days prior to when the medication will be needed, especially during the holidays season to avoid further delays.
When you order through PharmaGiant.com, we take our deliveries seriously to ensure that medication integrity is maintained so that when it arrives, it is safe for use. Medications that require to be kept cool, such as insulin, are shipped in thermal boxes with gel packs. Products that require only room temperature are shipped in ordinary boxes to keep them safe during transport.
All packages will require a signature upon delivery. If nobody is available, then you will need to pick up the package from your local post office. Packages that are unclaimed will be returned to our warehouse at the customers expense.
After shipment, the responsibility is placed on the customer to retrieve their package on time.
As long as you have provided a valid United States delivery address, if your order does not arrive within our 2-4 week shipping time frame, we will ensure our contracted pharmacy re-ships your order.
If you do not wish to have the medication re-shipped, we will apply a credit for the full amount of your purchase.
PharmaGiant.com exclusively sells and ships medication to the continental United States (excluding Alaska and Hawaii).
Unfortunately, we do not accept returns. Due to legal requirements our contracted pharmacies are unable to accept the return of prescription medications even if the package is still sealed. This is a matter of Canadian Law, and therefore, all sales are final.
If for any reason, you are dissatisfied with your medications, please call us toll-free at 1-888-513-2294 or use our online chat to connect with a Customer Care Specialist.
Customer Referral Program
You can refer anyone (family, friend, relative or pet) that is not an existing customer.
Once your referral’s order is shipped, you will see the $50 credit on your account. The new customer will receive a $50 credit on their first order.
In the rare case this happens, the individual that provided the first referral will receive the credit.
For more information visit our Customer Referral Program page.
Need Help?
Reach our Customer Care Specialists 7 days a week by phone at 1-888-513-2294 or in our chat.
