Yes. All medication can only be ordered with a prescription from your doctor. After your order is placed you can provide us with your doctor and local pharmacy’s information so we can retrieve the prescription for you.

All prices on our website are in US dollars (USD).

A flat rate of $39.99 is charged to customers for express shipping via Canada Post Express.

All medication is shipped using Canada Post Express. Customers are provided a tracking number so they can easily track their package in transit. Typically packages arrive within 4-10 business days.

We ship all medication which requires temperature-control between Monday to Friday in order to ensure the integrity of medication delivered.

Shipping medication from Canada to the United States can take between 4 to 10 (usually during busy periods) business days.

A random inspection of your package at the border by US customs may cause delays.

We recommend placing orders in advance during the holidays season to avoid further delays.


All packages will require a signature upon delivery. If nobody is available then you will need to pick up the package from your local post office. Packages that are unclaimed will be returned to our warehouse at the customers expense.

After shipment, the responsibility is placed on the customer to retrieve their package on time.

Placing an order with is easy. If you’re a new patient you’ll have to setup an account you’ll be required to setup an account. Once you’ve located your medication, sign in or create an account, upload your prescription and your medication will be on its way. Need help placing an order? Our exceptional customer service team is available toll free at 1888 during the following hours:

Hours of Operation
Monday-Thursday 10AM – 8PM CST
Friday 10AM-6PM CST
Saturday 9AM-5PM CST
Sunday 9AM-5PM CST

To place an order online

  1. Search/locate your desired medication and/or products on our website and add them to your shopping cart.
  2. You will be prompted to create an account on checkout. This is beneficial in order to expedite the ordering process in the future and place refill orders easily.
  3. If you are a returning customer you can login securely by entering your login and password.
  4. Upload your prescription in your dashboard, email us at or fax a copy to 1-888-562-8159
  5. Await your medication to be delivered to your doorstep.

To place an order by Phone

For those who prefer to order by phone, PharmaGiant’s customer support team is ready to take your order.

1.Call our toll free number 1-888-525-1815 to speak to a customer agent.
2. Provide identification whether you are a new or returning customer and rep will guide you through the ordering process
3. Your order will be on it’s way.

 Note: If you have a valid coupon code, please provide it to our customer support agent so they can add it to your purchase.

Ordering medication that is for personal use and not a controlled substance is permitted.  As long as the medication does not present an unreasonable health risk and that you authorize in writing that the medication is for personal use only. Patients can only be dispensed a maximum 3-month supply of medication. To place an order, patients must provide a prescription from a licensed physician.

All medication is shipped from licensed affiliated pharmacies in Canada.

Yes. We guarantee that all medication is shipped from a licensed Canadian pharmacy.

Our customer service team is available by phone Monday to Friday 9am-5pm CST

All medication and medical supplies are supplied/shipped from one of our affiliated & licensed Canadian Pharmacies.

All insulin is shipped in insulated containers with ice & gel packs to ensure medication is kept cool for delivery.

We ship Canada Post Express to ensure patients receive their medication promptly.

NOTE: Insulin can be kept at room temperature for up to 28 days.

Due to Canadian-American government regulations, patients can order up to a 3-month supply.

If you subscribe for refills on checkout, we will notify you once you can place your next refill order.

Absolutely! With a valid prescription from your veterinarian you can place an order for your pets medication.
First fill prescriptions may be cancelled within 24 hours. Contact our customer service reps toll free at 1-800-000-0000 within regular business hours or send us an email at Refill orders cannot be cancelled once submitted. is not a pharmacy. We are an online prescription referral service that provides US patients access to affordable prescription medication and medical supplies. We aim to provide our patients with world-class customer service. Our contracted Canadian pharmacies provide a wide range of medications & supplies.
Yes. Typically all medications are shipped at once from our contracted pharmacies. If one items within an order is delayed, you will be notified to provide consent to split the order. This means that your delayed medication will arrive at a later date. Your card will receive an additional charge however it will not exceed the original order amount.

If medications are shipped from two different contracted pharmacy’s then your orders will be shipped separately.

The reason why medication is cheaper in Canada is due to government drug price regulation. A review board decides whether the pricing is reasonable to ensure that Canadians can afford their needed medication. As a result, drug manufacturers cannot significantly raise prices. Through PharmaGiant, Americans can get access to medication at significantly lower prices. does not allow for ordering or shipment of controlled pharmaceuticals or narcotics. If we feel our patients may be placing an order with intentions for drug abuse, we reserve the right to decline their order.
Yes. Our website is monitored using TrustGuard. Furthermore all data is transmitted using SSL (Secured Socket Layer) to ensure all personal data is transmitted safely from your browser to the server.

If you have provided a legitimate US address and your order is not received within 2-4 weeks, the contracted pharmacy will reship your medication. If you choose to not have your medication reshipped, we can also apply a credit to your account for the full amount.

When you order through PharmaGiant, we take our deliveries seriously to ensure that medication integrity is maintained so that when it arrives it is safe for use. Medications that require to be kept cool such as insulin are shipped in thermal boxes with gel packs. Products that require only room temperature are shipped in ordinary boxes to keep them safe during transport.

Unfortunately, our contracted pharmacies cannot accept returns even if the package is sealed due to legal restrictions. Please call our toll-free number or speak with one of our customer care representatives via chat if you are dissatisfied with our medication(s) and we will try our best to address your concerns.

Unfortunately, we cannot accept American insurance since we are a foreign pharmacy. However, we do require a prescription and will issue a receipt which can be submitted to your insurance company for re-imbursement.