Privacy Policy

At PharmaGiant.com (“PharmaGiant,” “we,” “us”), protecting your privacy and the confidentiality of your personal information is a top priority. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and apply its Ten Privacy Principles to everything we do.

The Ten Privacy Principles (in brief)

1. Accountability – We’re responsible for personal information in our care. A designated Privacy Officer oversees compliance.
2. Identifying purposes – We explain why we collect personal information before or at the time we collect it.
3. Consent – We obtain your knowledge and consent for collection, use, or disclosure, except where permitted or required by law.
4. Limiting collection – We collect only what we need, by fair and lawful means.
5. Limiting use, disclosure & retention – We use or share information only for the stated purposes (unless you consent or law permits/requires otherwise) and retain it only as long as needed.
6. Accuracy – We keep information accurate, complete, and up to date as needed for its purpose.
7. Safeguards – We protect personal information with security appropriate to its sensitivity.
8. Openness – Our policies and practices are easy to find and understand.
9. Individual access – On request, you can access your personal information, learn how it’s been used or shared, and ask us to correct it.
10. Challenging compliance – You can contact our Privacy Officer with questions, concerns, or complaints.

What we collect

We collect only what we need to provide services and fulfill orders. Depending on your interactions with us, this may include:

• Contact details (name, mailing address, email, phone)
• Demographic/medical details required to process prescriptions or determine product suitability (e.g., date of birth, sex, allergies, current medications, medical history, physician name/contact)
• Order and payment information (products requested, prescription data, payment card type/last four, expiry; and if applicable, banking info)
• Optional details you choose to share (e.g., referral source)
• Communications with Customer Support

We may also collect non-identifying/anonymous data (e.g., device, browser, pages viewed) to improve our site. You can browse much of PharmaGiant.com without identifying yourself.

Your choice: You may decline to share certain information; however, this may limit our ability to provide some services or suggest alternatives.

How we use personal information

We use your information to:

• Communicate with you and manage your account
• Process and ship orders, including prescriptions
• Verify and coordinate with licensed pharmacies and, when needed, prescribing physicians to fulfill your order safely
• Improve our website, services, and support
• Provide product or service offers from PharmaGiant.com (as permitted by law and your preferences)

We do not sell your personal information to third parties for their marketing.

If PharmaGiant undergoes a reorganization or sale of assets, customer records may be transferred to the purchaser as permitted by law. We will seek consent before using your information for a new purpose unless the law allows otherwise.

When we share information

We may share personal information with:

• Service providers (e.g., payment processors, IT/security vendors) under confidentiality and security obligations
• Licensed pharmacies and health professionals to fill prescriptions or confirm medical details necessary to supply your order
• Authorities or third parties when required or permitted by law (e.g., court orders, medical emergencies, suspected fraud/illegal activity, lawful debt collection)

We share only what is necessary in each situation.

Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of your information, including:

• Restricted access to electronic and physical records
• Secure server configuration and firewalling
• Periodic security reviews and updates
• Confidentiality obligations for employees and contractors, with disciplinary measures for violations

Access and corrections

You can request access to your personal information and details about how it has been used or disclosed. If something is inaccurate or incomplete, you can ask us to correct it. Where appropriate, we’ll also notify third parties who received the incorrect information.

We may need to verify your identity before responding. In some cases, legal exceptions may limit access; if so, we’ll explain why.

SMS/Text messaging policy (if enabled)

Opt-in consent By providing your mobile number, you consent to receive SMS/text messages from PharmaGiant.com related to your interactions with us (e.g., order updates, shipping notifications, account alerts, promotions).

Message frequency Varies based on your activity (order confirmations, delivery updates, customer service messages, and occasional promotional offers).

Opt-out/STOP Reply “STOP” to any message to unsubscribe. You’ll receive one confirmation text. To rejoin, opt in again or contact us.

HELP/Support Reply “HELP” for assistance or contact info@pharmagiant.com or 1-888-513-2294.

Rates Message and data rates may apply. Check with your wireless provider.

Privacy We use your phone number only for the purposes above and do not share it with third parties for their marketing without your consent.

Cookies & analytics (summary)

We may use cookies and similar technologies to operate the site, remember preferences, measure performance, and improve user experience. You can adjust your browser settings to refuse or remove cookies; some site features may not function as intended without them.

Contact & Privacy Officer

Customer Support Phone: 1-888-513-2294 Fax: 1-888-562-8159 Email: info@pharmagiant.com Hours: Monday–Friday 7am–10pm CST; Saturday & Sunday 9am–5pm CST

Business Address PO Box 55024 RPO Dakota Crossing Winnipeg, Manitoba, Canada, R2N 0A8

For privacy questions, access/rectification requests, or complaints, please contact Customer Support (Attn: Privacy Officer) using the details above.